Information We Collect

Portex Logistics may collect personal, commercial, and shipment-related information when customers request freight quotations, submit shipment details, track cargo, contact support, or use our logistics services.

Information collected may include customer names, company names, email addresses, phone numbers, pickup and delivery addresses, shipment details, cargo descriptions, tracking references, customs documentation, and payment-related communication.

How Information Is Used

Customer information is used to support freight quotations, shipment processing, customs coordination, tracking services, customer support, operational communication, and logistics management.

Information Sharing

Portex Logistics does not sell customer information to third parties. Information may only be shared where operationally necessary for shipment processing, customs clearance, carrier coordination, payment verification, legal compliance, or delivery execution.

Third-party logistics providers, transport carriers, customs agents, or operational service partners may receive limited information required to complete shipment handling and delivery services.

Data Security

Portex Logistics applies reasonable operational and technical measures to protect customer information against unauthorized access, misuse, disclosure, or operational compromise.

While we implement professional security measures, no internet-based system or electronic transmission can be guaranteed as completely secure under all circumstances.

Shipment Tracking Information

Tracking information displayed through the Portex Logistics tracking system is provided for operational reference purposes only.

Shipment movement updates, transit scans, delivery estimates, customs processing status, and carrier information may change depending on operational conditions, transport routes, customs authorities, weather events, or carrier processing timelines.

Cookies & Website Usage

The Portex Logistics website may use cookies, analytics tools, or technical website functionality to improve browsing experience, monitor website performance, and support operational functionality.

Website visitors may disable cookies through their browser settings, although certain website features may become limited or unavailable.

Data Retention

Customer information may be retained for operational, accounting, compliance, legal, customs, shipment history, fraud prevention, or customer support purposes where required.

Retention periods may vary depending on shipment type, service requirements, regulatory obligations, and operational recordkeeping standards.

Your Rights

Customers may contact Portex Logistics regarding reasonable requests related to personal information, operational communication, or data-related enquiries where applicable under local regulations.

Contact Information

For questions regarding this Privacy Policy, shipment communication, or operational privacy concerns, customers may contact Portex Logistics directly.